Returns and Refunds Policy

This policy explains your right to cancel, how to return an item, and how and when you get your money back. It applies to orders placed on trendupia.com and sits alongside your legal rights, which it does not affect. Last updated 3 September 2026.

The short version

• You have 14 days from receiving your order to tell us you want to cancel it.
• You then have a further 14 days to send the goods back.
• We refund you within 14 days of receiving the goods back, using the original payment method.
• Faulty, damaged or incorrect items are our cost, always.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel an order for any reason within 14 days of the day you, or someone you nominate, receives the goods. You do not need to give us a reason.

Where an order is delivered in several parcels, the 14 days run from the day you receive the last item.

To cancel, email contact@trendupia.com with your order number and the items you want to return. A clear statement is enough. We will confirm and send you the return address.

Returning the goods

Once you have told us you are cancelling, send the goods back to us within 14 days.

Please return items in a resaleable condition where possible, with any tags and original packaging. You are entitled to examine an item as you would in a shop. If the value of the goods is reduced because you have handled them more than that, we may reduce your refund accordingly.

We recommend using a tracked service and keeping proof of postage, because you are responsible for the goods until they reach us.

Who pays return postage

You pay the cost of returning an item if you have simply changed your mind.

We pay if the item is faulty, damaged, not as described, or if we sent you the wrong thing. In those cases contact us first and we will arrange the return at our cost.

Refunds

We refund within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them, whichever is sooner. Refunds go to the original payment method. We do not charge a restocking fee.

Where you cancel an entire order, your refund includes the standard delivery cost you paid. Standard delivery on Trendupia is free, so in practice there is normally nothing to refund there. If you chose and paid for Express delivery, we refund the equivalent of the standard delivery cost rather than the express supplement, as the regulations allow.

Where you return only part of an order, delivery costs are not refunded.

Once we issue a refund it can take a few working days to appear on your statement, depending on your bank or card issuer.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

• Within 30 days of delivery, if an item is faulty you can ask for a full refund.
• After 30 days and within 6 months, you are entitled to a repair or replacement, and to a refund if that is not possible.

Email contact@trendupia.com with your order number, a description of the problem and a photograph where relevant. We will not ask you to pay return postage on a faulty item.

Items that cannot be returned

The right to cancel does not apply to a small number of items, including:

• Sealed goods that are not suitable for return for health protection or hygiene reasons, once the seal has been broken.
• Goods made to your specification or clearly personalised.
• Goods that by their nature become inseparably mixed with other items after delivery.

This does not affect your rights if such an item turns out to be faulty or not as described.

Cancelling before dispatch

If you change your mind before we dispatch, email us as soon as you can and we will cancel and refund in full. If it has already gone out, follow the return process above.

Exchanges

We do not currently operate a direct exchange service. Return the item for a refund under this policy and place a new order for the item you want.

Contact us

For anything to do with returns or refunds, email contact@trendupia.com.

Trendupia Ltd (company number 17414876), Flat 2, 4 Mayfield Road, Manchester, M16 8FT, United Kingdom.

Nothing in this policy affects your statutory rights. If we cannot resolve a complaint you may be able to use an alternative dispute resolution scheme or contact Citizens Advice.