Delivery Policy

We deliver to addresses in the United Kingdom. Delivery options and costs are shown at checkout before you pay.

Delivery charges

Delivery is free on every UK order, with no minimum spend. Any promotional delivery offer will be shown at checkout.

Estimated delivery times

Each product page shows an estimated delivery window for that product. Because products are fulfilled by different partners, items in the same order may arrive separately and on different days. Delivery estimates are given in working days and exclude weekends and UK bank holidays.

Order processing

Orders are normally processed within one to two working days. You will receive an email when your order has been dispatched.

Tracking

When a tracking number is available it is added to your order and emailed to you. You can check progress at any time on the Track Your Order page.

Missed deliveries

If the courier cannot deliver, they will normally leave a card or send a message with redelivery or collection options. Parcels that are returned to the sender because they were not collected may need to be resent, and a further delivery charge may apply.

Delays and missing parcels

Occasionally carriers run late. If your order has not arrived within the estimated window, contact us at contact@trendupia.com with your order number and we will investigate with the courier straight away. If a parcel is confirmed lost, we will send a replacement or refund you in full.

Damaged on arrival

If an item arrives damaged, please contact us within 48 hours with a photo of the item and packaging so we can put it right quickly.